Return and Refund Policy
At Jennifer Olivia, we want you to be completely satisfied with your purchase. If for any reason you're not, we offer a simple return and refund process to make it right.
Return Eligibility
- Items must be returned within 30 days of receiving your order.
- Returned items must be in their original condition—unworn, unwashed, and with all tags attached.
How to Return
- Contact us at service@jenniferolivia.com to initiate a return.
- We'll provide you with the return instructions and, if applicable, a return shipping label.
- Ship the item(s) back to us using the provided label.
Refund Process
- Once we receive your returned item, please allow 5-7 business days for us to process your refund.
- Refunds will be credited to the original payment method.
Exceptions
- Items on sale or marked as final sale are non-returnable and non-refundable.
If you have any questions or need assistance with your return, feel free to contact us at service@jenniferolivia.com. We're here to help!
Thank you for shopping with Jennifer Olivia. We appreciate your business!