Return and Refund Policy
At Jennifer Olivia, we want you to be completely satisfied with your purchase. If for any reason you're not, we offer a simple return and refund process to make it right.
Return Eligibility
* Items must be returned within 30 days of receiving your order.
* Returned items must be in their original condition—unworn, unwashed, and with all tags attached.
Return Address:
Address: Longhuzhen Huanancheng No. 1 Building 5A-C11, Xinzhengshi, Zhengzhou, Henan Province, China
Postal Code: 451191
How to Return
- Contact us at service@jenniferolivia.com to initiate a return.
- We'll provide you with the return instructions and, if applicable, a return shipping label.
- Ship the item(s) back to us using the provided label.
Refund Process
* Once we receive your returned item, please allow 5-7 business days for us to process your refund.
* Refunds will be credited to the original payment method.
Exceptions
* Items on sale or marked as final sale are non-returnable and non-refundable.
* If the return is caused by the consumer, the consumer should be responsible for the shipping fee.
* If the return is due to our reasons (e.g., received damaged or incorrect goods), the consumer is not required to bear the return shipping fee.
Cancel order
* Cancellation Period: Orders can be cancelled within 24 hours of placing them, provided the cancellation takes place before the order is shipped.
* Processing Time: Orders are typically processed within 1-3 business days of placement.
* If a consumer initiates a cancellation before the shipping time and within the time frame specified on the website, the order will be cancelled in full and refunded.
If you have any questions or need assistance with your return, feel free to contact us at service@jenniferolivia.com. We're here to help!
Thank you for shopping with Jennifer Olivia. We appreciate your business!